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 | Photo2Album |
Frequently Asked Questions (FAQ)
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|  | What are the system requirements for installing Photo2Album? | 
| Autorun doesn't work on my computer! How can I install Photo2Album? | | | | If Autorun doesn't work on your computer, you can right-click on the Drive containing the CD, choose "Open" and double-click "Setup.exe" to run the Installation Program.
Alternatively, you can also select the "Run..." option of the "Start" menu and type: D:\Setup.exe, replacing D: with your CD-ROM drive.
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| Where is the Product Key? | | | | You can find the Product Key on the back of the enclosed CD pack.
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| Do I need to register the software in AvailaSoft Website? | | | | For your convenience, the completed Product Registration Form in the installation process will be automatically sent to our Online Product Registration Center for product registration when the Internet is connected.
The "Product Registration" section of our website is for special customers only, you don't need to use it unless you are instructed by our staff to do so.
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| I can't run "General Tutorial" of Photo2Album. What should I do? | | | | Since Macromedia Flash Player is not installed on your computer, you may have problem with running "General Tutorial". Please note that over 90% of computers are already installed with Macromedia Flash Player. Please go to http://www.macromedia.com to download the latest Macromedia Flash Player.
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| What is the use of "Photo Organizer"? | | | | "Photo Organizer" is a folder used for keeping your general photos (*.jpg) for centralized management and processing. The operation of "Photo Organizer" is similar to that of a folder in Windows. In Photo2Album, you will mainly use "Photo Organizer" for handling most of your photos.
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| What is the use of "Photo Protector"? | | | | "Photo Protector" is a password-protected folder used for keeping your private and secret photos (*.jpg) for centralized management. You can create folders in "Photo Protector" Then you can move your private and secret photos to these folders.
By logging out "Photo Protector" all photos (*.jpg) of "Photo Protector" will be encrypted. You can hide "Photo Protector" for better privacy protection. Without entering correct User Name and Password, no one can open it.
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| What is the use of "Background Music"? | | | | "Background Music" is a folder used for keeping your music files (*.mp3, *.wma, *.mid) that can be played during viewing photos (from Album View, Email-Sized Photo Album, Autorun Photo Album CD or Photo Album File).
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| Photo Protector is hidden now. How can I unhide it? | | | | When you want to show it again, you can right-click on the empty (blank) area of the "Folder-Album" section and choose "Unhide Photo Protector" on the right-click menu.
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| How can I decrypt the encrypted photo files (*.ejp) created by "Photo Protector" of Photo2Album? | | | | For security purpose, you need to re-install Photo2Album, set the same User Name and the same Login Password for "Photo Protector" and then copy these encrypted photo files (*.ejp) to "Photo Protector" for decrypting them.
For system stability, you can ONLY copy *.ejp files to "Photo Protector" by right-clicking selected *.ejp files to choose "Copy to Photo Protector" on right-click menu.
Note: "Copy to Photo Protector" function for *.ejp files will work ONLY when Photo Protector is in LOGOUT state.
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| I forgot my password for "Photo Protector" Can you help me? |
| What is the use of "Index" numbers for photos in Photo2Album? | | | | All photo files in Photo2Album are auto-indexed and arranged. The viewing sequence of photos of an album (from Album View, Email-Sized Photo Album, Autorun Photo Album CD or Photo Album File) is based on their respective "Index" numbers.
To set your preferred viewing sequence for photos of an album, you just need to drag photos to different positions to rearrange their "Index" numbers.
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| How can I rearrange "Index" numbers of my photos in Photo2Album? | | | | You can drag a photo up and down to another position to rearrange its "Index" number. You can also select several photos and drag them to another position to rearrange their "Index" numbers altogether. In this way, you can set your preferred viewing sequence for photos of an album efficiently and effectively.
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| What is the use of Album View? | | | | Album View allows you to enjoy viewing photos of each Photo Album in your preferred sequence. By moving your photos into different subfolders, different Photo Albums can be created. Then you can set your preferred viewing sequence for photos of each album by rearranging their "Index" numbers.
You can drag a photo up and down to another position to rearrange its "Index" number. You can also select several photos and drag them to another position to rearrange their "Index" numbers altogether. In this way, you can set your preferred viewing sequence for photos of an album efficiently and effectively.
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| Can I rearrange the display sequence of folders (or albums) in "Folder-Album" section? | | | | Yes. All folders and albums in Photo2Album are auto-indexed and arranged. The display sequence of folders (or albums) in "Folder-Album" section is based on their respective "Index" numbers.
To set your preferred display sequence, you just need to drag folders (or albums) to different positions to rearrange their "Index" numbers. | |
| Why can't I attach Email-Sized Photo Album to my email? | | | | Some email systems have very strict scanning requirements for attachments that may reject Email-Sized Photo Album. With our engineering team's effort. the latest Photo2Album creates Email-Sized Photo Albums in simplified format that can pass the scanning requirements of all public email systems (including hotmail) and most corporate email systems.
If you are using the previous version of Photo2Album, please uninstall it and install the new one. You can email to contact29@availasoft.com for any further assistance.
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| Why can't the recipient get my email attached with Email-Sized Photo Album? | | | | The recipient's email system may have very strict scanning requirements for attachments that may reject Email-Sized Photo Album. With our engineering team's effort. the latest Photo2Album creates Email-Sized Photo Albums in simplified format that can pass the scanning requirements of all public email systems (including hotmail) and most corporate email systems.
If you are using the previous version of Photo2Album, please uninstall it and install the new one. You can email to contact29@availasoft.com for any further assistance.
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| Why can't I create Email-Sized Photo Album with 100 photos in 1MB space? | | | | To create Email-Sized Photo Album of smaller file size, you need to select smaller Album Size and higher compression on the dialog, "Create: Email-Sized Photo Album". If it still cannot produce Email-Sized Photo Album with 100 photos in 1MB space, you can choose the smallest Album Size (350x260) and the highest compression on the dialog, "Create: Email-Sized Photo Album".
Note that most *.mp3 and *.wma music files are around 3MB while most *.mid music files are around 20KB. Adding *.mp3 or *.wma music file to Email-Sized Photo Album will greatly increase its file size.
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| Why can't I create Photo VCD with Background Music? | | | | For system stability, Background Music will not be added to Photo VCD.
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| Why doesn't Photo VCD show 3D Page-Flipping Effect? | | | | For system stability, 3D Page-Flipping Effect will not be shown on Photo VCD.
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| Can I encrypt the photo album before sending the file to friends/customers? | | | | Yes! On the dialog of "Create: Autorun Photo Album CD" or "Create: Photo Album File", you can press [Add passwords and Description] button to create the encrypted photo album.
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| What is the difference between Autorun Photo Album CD and Photo Album File? | | | | Autorun Photo Album CD will show only one Photo Album on a single CD. By creating Photo Album Files and writing them on a single CD, you can have multiple photo albums on a single CD.
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| Can I use my Edited Album Page(s) for creating Screen Saver or Wallpaper? | | | | Yes! On the dialog of "Create: Magic Screen Saver" or "Create: Wonderful Wallpaper", you can select Album Pages for creating Screen Saver or Wallpaper.
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| How can I copy a photo or an image as the background pattern for Cover Page of a Photo Album? | | | | Three Steps to Copy Background:
1). | Open a photo or an image by Photo2Album Image Editor and then press [Copy Background] button. | | 2). | Move to the region for copying and click once. |
3). | Edit the Cover Page of a Photo Album by Photo2Album Image Editor and then press [Paste
Background] button. | |
| Can I select a special region by combining or removing Elliptical, Rectangular and Free-Form regions at the same time? | | | | Yes! You can select a region first and then keep pressing "Shift" to select and add another region to the previous region. You can also select a region first and then keep pressing "Ctrl" to select and remove a region from the previous region.
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| How can I effectively remove red eye problems or wrinkles from a photo? | | | | You can use [Zoom In] and [Free Form] buttons to magnify and select the region containing red eye problems or wrinkles accurately. Then you can press [Remove Red Eye] or [Remove Wrinkles] button.
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| Will the original photo file be affected when I edit the Album Page of the photo? | | | | Photo2Album Image Editor is used for editing Photos (*.jpg) and Album Pages (*.p2a) of Photo2Album. In Photo2Album, Photo is saved as *.jpg format and its corresponding Album Page is saved as *.p2a format.
By using Photo2Album Image Editor, you can edit a Photo (*.jpg) or its Album Page (*.p2a) independently. Since editing an Album Page is equivalent to editing another file, editing a photo on its corresponding Album Page will not affect the original photo file. So you can enjoy viewing your edited Album Pages without affecting the original photo files.
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| How can I restore the edited Album Page to its original Setting? | | | | You can restore the edited Album Page to its original Setting by just pressing [Undo All] button in Photo2Album Image Editor.
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| How can I edit a Photo or an Album Page by Photo2Album Image Editor? | | | | To edit a Photo by Photo2Album Image Editor, you can (1) double-click "Photo Preview" on "Display Panel" or (2) select the photo on the "File Management" section and then press "Edit" button on "Function Bar".
To edit an Album Page by Photo2Album Image Editor, you can (1) double-click "Album Page Preview" on "Display Panel" or (2) press "Edit" button on "Album View".
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| The displayed colors of the interface of Photo2Album are poor in my computer. What should I do? | | | | The recommended display setting for Photo2Album is 16-bit or above. You can right-click on empty area of your Desktop, choose "Properties" on right-click menu, select "Setting" subject and set "Colors" to be 16-bit or above on the "Settings" dialog.
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| After editing a photo file in Photo2Album by a default program and saving it, the displayed photo and its information is not updated on the interface of Photo2Album. What should I do? | | | | Since Photo2Album may not detect the updated photo file done by other programs, you can press "Refresh" button to refresh the interface of Photo2Album.
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| Why can't Photo2Album process image files of format *.tif, *.gif and *.bmp? | | | | The vast majority of photo files are in *.jpg or *.jpeg format. Photo2Album provides you with an efficient and effective platform to manage millions of your photos. To avoid any confusion and ensure program stability, only photo files of *.jpg format and music files of (*.mp3, *.wma, *.mid) format are allowed to be passed to Photo2Album for processing.
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| How can I get support from AvailaSoft? | | | | We provide different tailor-made support for End-Users, Resellers, Partners and Distributors. Please go to "Services" section on the top of our website and select the right subject. In order to process your request in the most efficient and effective way, you are required to fill in the corresponding form.
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